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№ 6 (007), 2001
Summary
Olga Sevastyanova, Organizational Development and HR Consultant (Saint Petersburg) RECRUITMENT: WHAT CAN BE EXPECTED. AN INSIDER'S VIEW What can you reasonably expect from a recruiting company? How do you improve cooperation? A famous consultant shares her understanding and offers tips on how to get the most out of the situation. JUST EXACTLY WHAT IS A SUCCESSFUL RECRUITER? The directors of the leading Russian recruiting agencies share their opinions on how to identify a successful recruiter. Interview with... Ekaterina Gorokhova, former head of Kelly Services St. Petersburg, on the occasion of her appointment to director of Kelly Services Sweden. Andrew Luzakov, Candidate of Psychology, Organizational Development Consultant (Krasnodar) COMPANY PHILOSOPHY AND CORPORATE CULTURE IN HR MANAGEMENT Conclusion What are the practical results of company philosophy? How are company philosophy, its ideology, mission and credo all inter-related? Does it make any sense for a Russian business to use Western models in formulating its mission and credo? A famous consultant offers his insights on these timely and relevant issues both for managers and consultants. Vladimir Khitsenko, Candidate of Science, Associate Professor, Novosibirsk State Technical University COLLECTIVE NATURE OR SUBORDINATION Conclusion This article analyses hierarchy and heterarchy as ways of a purposeful interaction of people and their possible combinations within one company. Anastasia Chanko, Coach-Consultant, Senior Lecturer, Management Faculty, St. Petersburg State University (Saint Petersburg) FIVE "K" IN GERMAN FIRMS AND ORGANIZATIONS: A TRAVELER'S NOTES What is so unique about the German HR management system, and why is their work force so efficient? This well-traveled author reveals the secrets of the German model and whether or not they're right for Russia. Lars Grunhold, Anne Martensen, Copenhagen Business School, Marketing Business (Denmark) EMPLOYEE'S LOYALTY — CLIENT'S LOYALTY — COMPANY'S PROFITABILITY An employee's loyalty positively influences a client's loyalty, which in turn positively influences a company's profitability. These two experts from a famous business school explore this hypothesis using research gathered from four Radisson SAS hotels in Copenhagen. Julia Korovina, Rostov State University (Rostov-On-Don) DEVELOPING AN INCENTIVE SYSTEM IN THE HOTEL INDUSTRY Using the experiences of a major southern hotel, this article describes not only the best way to assess hotel personnel, but also how to develop a standard for remuneration. Vladimir Voevodin, Project Manager, Bekar Managing Company (St. Petersburg) ALFRED NOBEL, HIS LIFE AND MAJOR ACCOMPLISHMENTS A look at the life and times of one of the most famous inventors and entrepreneurs, Alfred Nobel, who established not only the Nobel Brothers Oil Partnership but also, of course, the Nobel Prize. Alexander Kimberg, Candidate of Psychology (Krasnodar) THE PSYCHOLOGY OF CLIENT SERVICE Cont. What is the role of paraverbal communication in client service and how do you make it more efficient? The article continues its exploration of the hospitality industry. Maria Koloskova, Company Development Consultant, "5 Professional Management" (Moscow) THE INSIDE IMAGE How do people within a company view their head? How is this "insider's" image formed and how does it influence a company's success? Read on… and find the answers. ROUND-TABLE DISCUSSION "DIAGNOSTICS OF CORPORATE CULTURE" A group of distinguished organizational consultants discuss a series of vital corporate culture issues. Maria Pavenkova, St. Petersburg State University (Saint Petersburg) FUNCTIONS OF INTRA ORGANIZATIONAL MYTHS Exactly what are intra-organizational myths? What role do they play during a company's expansion, development, and/or time of crisis. Find the answers you need in this informative article. Sergey Studentsov, HR director, ZAO VEROFARM (Moscow) INTERNAL RESOURCES: DON'T ENTANGLE YOURSELF The terms "corporate culture", "corporate ideology", "corporate philosophy" and "corporate spirit" are well known to anyone in management and management consulting. But do we all understand these terms in the same way? Let this HR manager untangle your misconceptions. Karl Fay, Assistant Professor, Stockholm School of Economics in St. Petersburg, Larisa Kushnarenko, Consultant & Research Officer, Stockholm School of Economics in St. Petersburg BRINGING OUT THE BEST IN A RUSSIAN EMPLOYEE What types of management enhance the efficiency and adaptability of companies operating in Russia? Using the results of a large-scale research project, the authors present their fascinating conclusions. Tatjana Golubinskaja, Legal Adviser, "InterComp Technologies L.L.S." (Moscow) THE TRIAL PERIOD While on the one hand most employment contracts in Russia stipulate a trial period for new employees, on the other Russian legislation strictly regulates the terms and conditions of such a trial period. So how do you proceed with the least amount of problems and the most success? A top legal adviser answers the most frequently asked questions. Igor Chumarin, Director, Fraud Prevention Agency (Saint Petersburg) STAFF SECURITY: RISK GROUPS IN THE COMPANY Do your own employees represent a risk to your company? If so, what dangers do they pose and how do you identify a specific risk group? One of the top security experts offers his advice on how to identify suspicious employees and the optimum strategies for managers to deal with the problem. Leonid Krol, Psychologist, Director and Coach, Personnel Training Centre "Class" (Moscow) DO VIPs NEED TRAINING? Conclusion A famous psychologist and coacher believes that the main goal of VIP-training is training the client in "inner dance," thereby making him more flexible to real life situations. This fascinating article contains the author's own VIP-training program. Julia Merkurieva, Candidate of Sociology, Social Psychologist, High School of Economics, St. Petersburg University of Economics and Finance CORPORATE TRAINING Cont. One of the most well known forms of corporate training is outdoor training. But how do you estimate its value, let alone increase its efficiency? A famous trainer and consultant shares her insightful experiences.
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