№ 2 (021), 2004
Summary
Tatiana Lobanova, PhD in Psychology, Partner in the Top-Management Consult Group of Com-panies, Associate Professor at the State University — High School of Economics (Moscow)
THE DEVELOPMENT AND USE OF KEY PERFORMANCE INDICATORS (KPI) AS AN INSTRUMENT FOR THE IMPLEMENTATION OF A COMPANY'S STRATEGY Key performance indicators help to convey the strategic ideas of manage-ment in a language understood by the personnel and are an effective instrument in the implementation of a company's strategy: the view of a partner in a leading firm of consultants, based on her own experience. Anders Kjellman, PhD in Economics, Lecturer at Abo Akademi University, Managing Director of AKC (Turku, Finland)
Ann-Christin Sundnas, Project Manager, Master of Social Sciences (Turku, Finland)
INTERNATIONALISATION AND HUMAN RESOURCES: THE EXPERIENCE OF SMALL AND MEDIUM COMPANIES
Conclusion
What are the principal sources of a company's competitive advantages on international markets? How important is it for the success of a company if its managers have experience of foreign practices? The leading specialists continue to acquaint you with the results of their research. Olga Tretyak, Doctor of Economics, Professor in the Economic Faculty of Moscow State University
THE PHENOMENON OF "NEW" ECONOMICS: INNOVATIVE FORMS OF ORGANISATION What changes in structure are modern companies undergoing? What are innovative forms of organisation? A well-known academic analyses the major changes taking place in the organisational world. Yelena Belonogova, Director of the "CAREER UNION" Personnel Agency (Yekaterinburg)
WITHOUT MONEY LIFE IS BAD, GOOD FOR NOTHING… Which staff are most in demand on the regional labour market? Which are least in demand? What benefits are they offered by employers? The head of a leading recruitment agency presents the results of an analysis of salaries in the Ural Region. Lyudmila Doroshenko, Consultant in the Financial Recruitment Department of the "Business Personnel" Agency (Novosibirsk)
Yekaterina Yegorova, Financial Recruit-ment Department of the "Business Personnel" Agency (Novosibirsk)
"I HAVE FIVE REASONS FOR THAT" , OR WHY ACCOUNTANTS CHANGE JOBS A qualified member of staff can leave a company for a variety of reasons, from the low level of remuneration to the instability of the organisation itself. The authors analyse the factors behind the turnover of accountants in Novosibirsk. Vyacheslav Davidenko, MBA from the Chicago Business School, Founder of MBA Consult, Vice-President of Renaissance Capital (Moscow)
Zoya Zaitseva, Executive Director of MBA Consult (Moscow)
BUSINESS EDUCATION: ADVICE FOR THOSE WHO THINK THEY KNOW IT ALL Executive MBA programmes are gradually capturing the attention of Russian managers. What are their principal advantages? Leading experts in the field of business education give their answer to this question. Irina Rozina, Associate Professor in the Department of Information Technologies Institute of Management, Business and Law in Rostov-na-Donu, Vice-President of the Russian Communication Association
DISTANCE LEARNING AND OPEN STUDIES: ORGANISATIONAL AND METHODICAL PROBLEMS What is distance learning? What role can it play in modern society? A well-known specialist describes the entertaining history and modern development trends of distance learning. Alexander Sokolov, lecturer in PR at a number of St. Petersburg universities, Co-ordinator of the St. Petersburg Consultants and Trainers Club
THIRTY DRAWBACKS IN THE WORK OF A BUSINESS TRAINER Every profession has its professional drawbacks. What drawbacks are typical for a novice trainer and for one who has already assumed a high level of authority with his clients? This well-known consultant reveals the secrets of the work of business trainers. Oksana Alekhina, PhD in Economics, Partner in "Pavlutsky and Partners" (Moscow)
AN EFFECTIVE SYSTEM OF STAFF REMUNERATION: ILLUSIONS AND REALITY What are the key conditions for establishing an effective system of staff remuneration? What illusions is it necessary to dispel? A leading consultant offers her answers to these questions. Tatiana Volkova, Shag Consulting Centre (Moscow)
THE POPULAR MOTIVES OF OUR WORK Motivation and working conditions are far from being the same thing, says this well-known consultant, examining the modern employee's demands from an organisation. T h e m e o f t h e i s s u e :
THE EMPLOYEE OF THE 21ST CENTURY: WHO ARE TODAY'S COMPANIES LOOKING FOR? Q u e s t i o n s f o r t h e e x p e r t s :
Which are the key groups of staff in your company and why?
What demands do you make of your company's key staff?
How do you fill vacancies for key positions in your company? T h e e x p e r t s :
Natalia Ragoulina, Director of the "AlexandriD-Career" Peronnel Selection Centre (Chelyabinsk)
Maggona Gurunnanselage Fernando, General Director of the "North-West Tea Company" (St. Petersburg" )
Oleg Staroverov, Manager of Workforce Administration in the Personnel Department of "Severstal" Company (Cherepovets)
Maxim Dmitriev, Deputy Director of the "Economic Union" Design Bureau's Representative Office in St. Petersburg
Natela Kobulashvili, Vice-President of the Association of Personnel Selection Consultants, President of "Vybor" Agency (Moscow)
Dina Levina, Academic Director of Educacentre Russia (St. Petersburg)
P a n e l D i s c u s s i o n :
WHAT KIND OF PERSONNEL DO TODAY'S COMPANIES NEED?
Q u e s t i o n s f o r d i s c u s s i o n :
Shortages on the labour market: myth or reality?
What kind of personnel does a 21st century organisation need?
How to find and retain the specialists needed?
C h a i r i n g t h e d i s c u s s i o n :
Irina Kondratova, Regional Development Director at the ANCOR Company (Moscow) and
Yelena Polevaya, Senior Consultant at the "BLM-Consort" Agency (Moscow)
Tatiana Kovaleva, PhD in Economics, Assistant Professor in the Department of General Management at the St. Petersburg International Management Institute
LEADERSHIP AS A STYLE OF MANAGEMENT IN A MODERN COMPANY An ever-growing number of organisations are sending their staff for leadership development training. But is there a place for leadership as a characteristic of a company's human resources in the world of regular management? This tricky question is answered by a leading organisational consultant. Natalia Borovikova, PhD in Psychology, Assistant Professor in the "Organisational Psychology" Department of the Herzen State Pedagogical University, Scientific Director of "Alpha Personnel" Agency (St. Petersburg)
Anna Parinova, Leader of Training Projects at "Alpha Personnel" Agency (St. Petersburg)
INNOVATIONS IN ORGANISATIONS: FOREWARNED IS FOREARMED Staff opposition can hold up changes that are of extreme importance for the success of an organisation. These well-known consultants identify seven basic rules for the introduction of effective organisational changes. Nikolay Doroshchuk, Establisher, Practical Trainer and Consultant of the "Business Harmony" Training Company (Odessa, Ukraine)
THE COMFORT ZONE OF PERSONNEL Why do staff not always carry out the tasks they are set? Perhaps because they invade their "comfort zone" , replies a leading consultant, and examines possible solutions to the problem. Tatiana Gavrilova, Doctor of Technical Sciences, Information Technology Consultant at the "Balt Audit Expert" Company, Professor at the St. Petersburg State Technical University
Lev Grigoriev, General Director of BIG-SPB Consulting Group (St. Petersburg)
BUSINESS IS SUPPORTED BY KNOWLEDGE WITHOUT BEING AWARE OF IT What is knowledge management? What are the principal sources of knowledge in an organisation? What problems does a company face when it endeavours to extract knowledge from its staff? These well-known specialists conduct a serious examination of knowledge management. Vladislav Dominyak, Associate Professor at St. Petersburg State Polytechnic University
MEASUREMENT OF LOYALTY: A WORKING MODEL The loyalty of an employee to an organisation undergoes various stages in its development, claims a leading specialist, analysing the results of staff loyalty in Russian companies.
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