№ 1 (020), 2004
Summary
Uwe Laage, Director, IBL Engineering Bureau (Tsvikau, Germany)
THE PROBLEMS OF INTRODUCING QUALITY CONTROL SYSTEMS IN RUSSIAN COMPANIES
What are Russian employees' perceptions of quality control systems? What should be the starting point for the introduction of a quality control system in a company? Author concludes our discussion of the prospects for introducing quality control systems in Russian companies.
Christian Junnelius, PhD in Economics, Associate Professor, Consultant at the Scandinavian Institute of Administrative Research (Helsinki, Finland)
THE SCHOOL OF STRATE-GIC MANAGEMENT AT THE SCANDINAVIAN INSTITUTE OF ADMINISTRATIVE RESEARCH: THE ORIGINS OF ITS FORMATION
The well-known expert describes the history of one of the most influential Scandinavian strategic management schools.
Ann-Christin Sundnas, Project Manager, Master of Social Sciences (Turku, Finland)
Anders Kjellman, PhD in Economics, Lecturer at Abo Akademi University, Managing Director for AKC (Turku, Finland)
HUMAN RESOURCES IN INTERNATIONAL SMEs
Today a lot of big and small companies are engaged in international economic activity. What role are their Human Resources playing?
Michael Bogdanov, Director General of BLM-Consort Consulting Group and President of the All-Russian Association of Personnel Recruitment Consultants (Moscow),
Alexey Churkin, Director of the Personnel Service Agency and President of the North-West Department of the Association of Personnel Recruitment Consultants (St. Petersburg), Yelena Eybshits, PhD in Economics (St. Petersburg)
SO WHAT CAN RECRUITERS GUARANTEE?
The provision of guarantees is now one of the most important criteria in a client's choice of recruitment agency. What guarantees are we talking about? On what conditions are they provided? What are the problems that can be encountered by both recruiters and employers? The representatives of Russia's largest recruitment association discuss these questions.
Yevgeny Dmitriev, Director-Consultant, Expert-Personnel HR Agency and Information Marketing Centre of the Northern Chamber of Commerce (Murmansk)
THE POSITIONING OF HR PRODUCTS ON THE B2B MARKET
There is currently a growth in so-called HR products on the professional service market. What are the basic specific features of the HR product? What are the principles for forming a stock of these products?
Natalia Petrova, Trainer-Consultant (Moscow)
THE CONTEMPORARY HR MANAGER: A SKETCH FOR A PORTRAIT
To whom do companies entrust their personnel management? What is the profile of a successful HR manager? This well-known consultant presents the fascinating results of her research.
Tatiana Soltitskaya, Associate Professor, School of Management, St. Petersburg State University, Director of MBA Programmes, Exhibitioner of the City Group
CLIENT ORIENTED MANAGEMENT OR SERVICE TECHNOLOGIES IN THE COMPANY
Conclusion
What is service technology training? What problems in the introduction of customer-orientated management models into organisations can it help to solve? The renowned organisational consultant gives her answers to these topical questions.
Edgar Lynchevsky, PhD in Medicine, Associate Professor, Baltic State University (St. Petersburg)
NOT EVERY GAME IS USEFUL
Conclusion.
Games are now widely used in the training of personnel. How can their effectiveness be increased? On what principles should they be constructed?
COACHING FOR MANAGEMENT: THE VIEW OF A WESTERN EXPERT
A conversation on this subject between Vladimir Chernyavsky, MBA, Member of the International Association of Consultants and PDP, from the School of Professional Business Consultants (St. Petersburg) with Hans Begir, management consultant, Member of the European Network of Consultants and owner of the "BCM Change and Human Resource Management" company (Belgium).
What problems in business can coaching help to solve? What should be the criteria for choosing a coach? How can the effectiveness of his work be evaluated? Can the manager himself be an effective coach? These questions are discussed by two leading consultants.
What problems in business can coaching help to solve? What should be the criteria for choosing a coach? How can the effectiveness of his work be evaluated? Can the manager himself be an effective coach? These questions are discussed by two leading consultants.
Oleg Ivanov, Deputy Head of the Personnel Policy Department at Sibneft Company (Moscow)
THE PRINCIPLES OF SELF-APPRAISING ORGANISATIONS
What is a self-appraising organisation? In what areas should this self-appraisal be conducted? One of the HR department managers at a major Russian oil company offers his answers to these questions.
Teri Lindeberg, President & CEO, Staffwell (Moscow)
THE MANAGER AS ROLE MODEL
A manager can motivate his/her staff to higher quality work and increased productivity by becoming a role model for them. How can this be achieved? The head of a well-known recruitment agency offers her point of view.
Maria Zhuravkova, Member of the Editorial Board of Personnel Mix Journal (Arkhangelsk)
THE MIDDLE MANAGER: LEADER OR SUBORDINATE?
What qualities should middle managers in any organisation have? What factors should top managers bear in mind in their dealings with middle management? How does a high turnover among middle managers threaten an organisation? A renowned expert suggests answers to these burning topical questions.
R o u n d — T a b l e D i s c u s s i o n :
"TOP AND MIDDLE MANAGEMENT: DELEGATION OR REDISTRIBUTION OF AUTHORITY?"
Q u e s t i o n s f o r d i s c u s s i o n :
Top managers and middle managers — who are they?
What are the political games played by a company's top and middle management?
Where is the dividing-line in authority and responsibility between top and middle managers?
P a r t i c i p a n t s :
Mikhail Smirnov, Business Management Consultant and Partner in the "Technologies of Organisational Development" Company.
Olga Sevastyanova, Consultant in Organisational Development.
Alexander Garanin, Executive Director, Daria Company.
Vera Minina, Editor-in-Chief, Personnel-Mix Journal
Tatiana Klemina, Deputy Editor-in-Chief, Personnel-Mix Journal.
Tamara Isakova, Head of Workshop No.1, "Komsomolskaya Pravda" Plastics Factory
Oksana Pochtivaya, Head of Recruitment, ANCOR-Petersburg
Vladimir Chernyavsky, Director of a School of Professional Business Consultants.
Mikhail Smirnov, Business Management Consultant and Partner in the "Techno-logies of Organisational Development" Company (St. Petersburg).
A BETTER CLASS OF MIDDLE MANAGER!
What is a middle manager? What are his real place and role in the organisation? What training is essential for middle managers?
Yuliya Merkurieva, PhD in Sociology, Manager of the Training Centre under the Higher School of Economics at the St. Petersburg Economics and Finance University, Irina Pavlenkova, Psychologist-Conflictologist and Mediation Consultant (St. Petersburg)
NEWCOMERS AND OLD STAGERS: MUST THERE BE A CONFLICT?
Strained relations between new employees ("young wolves") and old stagers ("die-hards") are typical of many Russian organisations. What are the reasons for this? What can and should a manager do to prevent it? Two well-known consultants voice their opinions.
Oleg Cheremnykh, Director, Lions Consulting (Moscow)
THE INDIVIDUAL CHARACTER OF RUSSIAN COMPANIES AND ITS INFLUENCE ON THE EFFECTIVENESS OF CORPORATE DEVELOPMENT
Conclusion
The absence of a clear realisation of aims and values and a failure to understand the objective laws of business develop-ment can lead to an organisation's downfall. This is the premise put forward by the head of a consulting company, continuing the discussion about the individual character of Russian companies.
Alexey Rybkin, PhD in Medicine, Director of Regional Development for EKOPSI Consulting, Diploma in Management from the British Open University (Moscow)
SEEKING AND GROOMING A SUCCESSOR
What are the most frequent mistakes made by heads of companies in choosing their successors? What is better — a "Viking" successor from outside or "one of our own"? How should relations with a successor be built? One of the managers of a top consulting company offers his opinions.
Roman Solotowitski, Trainer, Consultant, Director of the Moreno Institute (Moscow)
SOCIO-DRAMA OF A MANAGEMENT TEAM
Conclusion
The well-known consultant comments on the progress and results of a socio-drama played out by a company's management team with the help of a socio-dramatist.
Ilya Melnik, Leading Analyst at the Social Information Agency (St. Petersburg)
SUBCULTURES IN ORGANISATIONS
What are organisational subcultures? Why do they spring up and grow? Do they assist or impede the successful functioning of the organisation? A famous specialist analyses the phenomenon of subcultures.
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